Outdoors Online Scam, Yeti Tumbler Seller (campingandfishingoutlet.com)

Update: The BBB has officially started an investigation on the complaints about the Outdoors Online scam, which promised customers Yeti tumblers but didn’t deliver.

I Make the Purchase…

An ad for shiny Yeti tumblers offered by Outdoors Online caught my eye the other day on Facebook. Pink (!!!), Tiffany blue, camouflage tumblers, outdoors online.com had them all! I’m a Yeti novice, I’ve seen them around but never looked into them closely. 

I’m one of those people that obsessively researches before purchasing anything, because the rare times I make impulse purchases they end up being disastrous. This is one of those times I jumped before reading… I made my purchase and waited for a few days but didn’t receive any updates about my order.

A Closer Look at Outdoors Online

I decided to take a peek at their Facebook page and noticed their name on there (camping and fishing outlet) is different than their website name (Outdoors Online). That might be why I couldn’t find any reviews for OutdoorsOnline.com when I searched, they changed their name from Camping and Fishing Outlet to Outdoors Online fairly recently. Campingandfishingoutlet.com was registered on December (2015), and outdoorsonline.com has been around since 2002 but they may not have been the original registrants of the domain.

I came across the camping and fishing outlet BBB page and saw it had a one star rating accompanied with several negative reviews, which helps answer the question “Is Camping and Fishing Outlet Legit?”. A one star review on the better business bureau website is awful.

The Outdoors Online BBB page has racked up over 100 customer complaints relating to non-delivery. Outdoors Online has yet to respond.

outdoors online review

One thing I noticed about their Facebook page is that almost every photo is accompanied with an angry emoticon. I tried looking at comments but most of the photos don’t have any.

outdoors online scam

Nooooo! Don’t do it!!!! 😮

When you browse the site little notices like the one above will pop up every few seconds. I wonder if any of those people will receive their orders. 

There are some reviews on their shopper approved page (Shopper Approved is a third-party website that online retailers hire to allow customers to leave feedback). This link HERE is to the reviews, sorted newest to oldest. There are mixed reviews.

Most of their photos are the same ones used in Amazon listings, I’m not sure if there’s a way to tell who used which photo first though.

Powder Coated Yetis?

I visited the official Yeti website and it looks like they do not offer the tumblers in any colors, it’s third-party sellers that offer the colored paint powder coating service.

Update: January 6th, 2017

The customer complaints about the Outdoors Online scam are continuing to roll in. There are a few posts about outdoorsonline.com on the Ripoff Report website. The news site Texas Insider has picked up the story here. The BBB has also officially opened an investigation. At this time there are over 100 consumer complaints filed on the BBB website.

I’m still waiting on the results of my credit card dispute with Outdoors Online…

I’ll keep you updated with what happens. Have you had any experiences with this website? Leave a comment below!

Update: February, 2017

My credit card provider approved my chargeback and I was refunded. Hopefully everyone else has been able to receive their refunds.

I found these non-sketchy tumblers on Amazon by RTIC in case you’re still searching for a cute pink tumbler. Referral links below:

Lovely pink color:

Rtic pink tumbler

And camouflage:

Camouflage Rtic tumbler

  • Casandra

    I have been waiting a month for my order and have heard nothing. I tried to cancel my order (since they already charged my credit card) and they wouldn’t let me.

    • Anne

      My order still hasn’t shipped either 🙁

      • Dee

        MIne neither! Been 2 weeks but now it will be coming from overseas. I don’t want it cuz now I’m sure its fake stuff. Im going to dispute it and let CC company know there are many in the same boat as me. Yeti themselves don’t even make or sell colored drinkware!!!

        • Anne

          The BBB has officially launched an investigation!

    • Shani Brantley Lucas

      I would definitely dispute the charge with you credit card company / bank.

      • Anne

        I did, hopefully I’ll be able to get a refund!

      • Anne

        I got a letter from my credit card company listing the information they needed for my dispute with them. I wonder how many people haven’t gotten their goods 🙁

    • Heather Smith

      They told me the same thing, that the only way I could get a refund was to return the item. The item i have yet to receive 2 months later…

  • Shani Brantley Lucas

    I, too, made an impulsive purchase with this company. It was a Black Friday deal I couldn’t resist. I purchased 3 of the yeti tumblers for the price of one. Also got free shipping. My card was charged. Usually, for online purchases my card isn’t charged until the item(s) are shipped out. I still haven’t received anything. When I check the order status online it still says “in process”. When I call their customer service number, it directs you to leave a voicemail, but hangs up immediately after the beep, so you can’t leave a message. There is also a “24/7 live chat” option, but it directs you to call the same customer service #. I sent an email yesterday. If I don’t hear back by Monday, I will probably dispute the charge.

    • Anne

      I hope they respond to us all soon! I wonder if their voicemail is filled up (probably with upset customers). I filed a dispute with my credit card company, hopefully I’ll be able to get a refund.

    • Dee

      My order from Dec 2 doesn’t show any progress…but they answered my chat and said they would get it shipped from “overseas”. Yeah I don’t think so..glad they said that..great tip off for sure that their stuff is knockoff! Then found this site and another filled with the same thoughts. EVERYONE let your CC companies know what you are going through with this company..they can do things on their end too.

  • Hallye Swoboda

    I placed an order on Nov 23 for 6 Yeti tumblers. I got one of them in the mail just a few days later. The other 5, no sign of them! I attempted to contact the company for several days, via email, their online chat feature, by phone, but was unable to reach anyone. After several emails, I did get one that was stating “unforeseen delay”and requested that I allow an additional 5-8 business days to receive my order. I guess I’ll keep waiting, but I’m not going to hold my breath. I did just look up the address they have listed in San Antonio, and it appears this is an office space that can be rented “per person per day on a 24 mo agreement” between $2.17 for a virtual office (yea…) and up to $59.80 for an internal office…

    I have notified my credit card company of the potential scam and will file the necessary paperwork to attempt to get my money back. I also submitted information to BBB. Some of the commentators on their facebook page suggested reporting their posts as spam in attempts to get them removed from FB. Not sure if that would work.

    I just sit here and wonder how much money these people are raking in on a daily basis. They got $200 from me!

    • Anne

      That definitely sounds fishy, I didn’t know you could pay for a “virtual” office space! I notified my credit card company too, waiting to hear back and see what they say. I hope you’re able to get a refund soon!

      Anne

    • Anne

      The BBB has officially launched an investigation so you should be able to get your money back soon <3

  • Dan Widdis II

    Yup, sounds like the same problem I’m having. I’ve emailed their Customer Service Department and have yet to receive a real answer on my Unfulfilled order and they never answer their ‘live’ chat. I’m pretty ticked right now.

    • Anne

      I hope you’re able to a refund soon! I still haven’t heard anything about my order either 🙁

    • Dee

      They answered my live chat yesterday. But after what I was told, I know now their Yeti are fakes! Calling my cc to tell them about the company and to dispute the charge for my order

  • Tony Dalton

    They got us as well!! SCAM!

    • Anne

      🙁 be sure to dispute your credit charges!

      • Tony Dalton

        Yep, my wife already did. I cant stand a scammer. The more I look them up the more I am seeing sites like this one,,,they will not be around long. they think they are smart on facebook and delete the comments however everyone is leaving angry faces 🙂

  • Mary Gill Pace

    They got me as well. I’ve called, emailed, and tried the chat room. No response. I’m calling credit card company tomorrow!!! Frustrating!!!

  • Cindi Shelby Austill

    I’m in the same boat as most of you. Ordered 2 Yeti 30 oz. Ramblers and two handles. Received the first rather quickly with a note that my order had been filled. I contacted them via email: hello@campingandfishingoutlet.com. One month later, I sent another. Tonight, I received an email saying the rest of my order was being sent. Two Yeti handles. The second tumbler is no where in the email. Looked at my order at their website and it shows the handles AND tumbler in transit. Definitely a scam.

    • Dee

      Cindi – can you confirm if your first Yeti from them is a fake or not? Someone on Amazon posted a pic of the many ways to tell

  • Stacy Edwards

    Anyone hear anything back or receive their products ? I ordered a month ago and have tried to contact at no avail and have received nothing yet

    • Anne

      I haven’t heard anything from them, but I did receive a letter from my credit card company requesting more information about my dispute with them. Hopefully I’ll be able to get a refund from them.

  • Tammi staney

    I also did research and noticed that some of their labels appear to be fake. The number 3 in 30 is supposed to be flat on the top, also the middle line in the letter E is supposed to be shorter. There’s a few other things as well, but I’m afraid these are fake yetis

    • Anne

      They do look suspect!

  • Dee

    Found on Amazon..go to reviews and a posted pic of real vs fake https://www.amazon.com/Rambler-Custom-Stainless-Tumbler-Intense/dp/B017C1J9EC from August
    –Another person posted this on a light blue 20oz they got (the sticker looks real) They said this “This so called “Yeti” cup is a scam, the cup I received was ALUMINUM and NOT STAINLESS STEEL, that the original yeti’s are made out of. I ordered the cup for a present for Christmas hoping to give it to my girlfriend. The first red flag that alerted me that is was a knock off, was that the product came all the way from China. Once I finally received after three weeks, I compared it to my original Yeti and instantly found how that the so called “Yeti” I ordered was a lot lighter because it is made of aluminum. DO NOT order this product, the cup will not store ice for any more lengths than an hour, will come coated in cheap paint, and the lid won’t seal tight and will fall off because of the poor quality.” —-

    I will say this, on YETI website they do say their Ramblers are made in China ( & their coolers are made in the US).

    • Debbie

      I received the two 30oz tumblers that I ordered within about 30 days so no complaints about delivery. However, I’m terribly disappointed in the quality. Interesting to note that I ordered them from Outdoorsonline but the site name is now The Yeti Store. These tumblers are too light to be real Yetis. They do appear to be aluminum and do not keep ice cold. Also, I think the real Yetis have a rubber inset on the bottom that protects surfaces…these bottoms are all aluminum. They have ‘Yet’ stamped into the side and the bottom and on the lid. They have Yeti packaging but they are definitely not the real thing. Very disappointed. I’m going to contact my credit card company to hopefully report the scam and recoup my money.

  • Dee

    Check out what this says http://www.cheapestonlineshoppingsites.com/camping-fishing-outlet-review-campingandfishingoutlet-com/

    Must be related to the business somehow. Trying to say they are legit? ahhhhahaha right! TOOOO MANY are saying otherwise. Outdoorsonline.com Chat answered and state that their YETIs are real, that they paint them in China and that they back them for life! Are you kidding me?! THEY CANT EVEN BACK THEIR ORDERS! Look on the web at how many complain they don’t even get them or if they have received their order they’re fake Yetis! DONT GET SCAMMED = DONT ORDER FROM THEM

  • Rita Lyell

    I ordered a red yeti on dec. 16 2016 and as of now Jan. 26 I have not received a thing. Very unhappy will leave to my credit card company to do what they can . Defiantly will not order more total rip off.

  • Anna Klein

    I placed orders on 12/10 and have not received any. You can not get an honest answer. No one answers the phones or returns emails. I tried to cancel my order on chat and they said since it is in the final stages of shipping (waiting for the carrier to pick it up) I can not cancel my order.

  • Rachel Adkins

    Ordered 1 month ago, no reply in email, chat or phone on an update in my order status. still lists as “Being Processed” since the day the order was placed and credit card transaction went through.
    Facebook needs to block their pages, they look legit. Filed a complaint with BBB.

  • Cate Stryker

    I ordered a seafoam green one in December. Nothing. I got ahold of customer service once in January and she said she was “moving my order to the top of the list” and to keep looking for their email. She also said that due to high demand it was on backorder. It didn’t say it was out of stock or backordered when I bought it. I paid with my debit card. I’m hope I can get my money back

  • Becky

    Yep! I ordered a Yeti for my boyfriend on Dec 29th! They got my money and no responses from them! I’ve emailed and tried calling over and over! Absolutely nothing! I pray someone will give them their comeuppance! #madinfayetteville

  • Heather Smith

    I went on their website today to check my order status and now my log in is no longer valid, they have removed the phone number to contact them and chat room, their address in Texas is also gone. Oh and they have removed the option to check you order status and no longer sell Yeti cups on their website. Feb 19th will make two months I will have waited for my cup due to “unforeseen delays”.

  • Karl Kuhlken

    They have changed their name to Outdoors Outlet and had the nerve to send me an email offering Yeti tumblers for sale.

  • Natavia C Williams

    How do we go about getting our money back? I placed my order in December for a 30 oz Yeti Tumbler and a lid. Like every one else I was receiving the same run around with wait 5-8 days, no response to emails or phone calls. Now the sites customer service options are gone and phone lines are disconnected.

  • CovertStealth

    Wont give out too much info, but the owner of outdoorsonline lives at stone oak neighborhood in san antonio and he has a bank account with capital one under the account/business name: Camping and Fishing Outlet which I think is registered as an LLC.

  • Michelle Lucas Calihan

    I too bought the tumbler, however I did speak to someone in their office said it was backordered should be restocked and shipped out soon. That was a month ago, so I shot an email stating I thought it was a scam and want my $. I did get a reply they would look into it. So here we are 2 weeks later. I have filed a dispute with my cc.

  • Becky Shanklin

    I placed an order on Jan. 14,2017 and have yet to receive it. My credit card was charged that day. I have emailed them several times, and finally got an email from Charlie last week, saying my product would be shipped within 5-8 days. Nothing yet. I wish I had seen these complaints before I ordered. I am hoping to get something done- either my product or my money back. Terrible business!!

  • Craig

    I received my order confirmation back on 5 December for the 30oz red tumbler that was to be a Christmas gift and straws to go with it. I received the straws however I have not received the tumbler and it is now March. I have made several phone calls and multiple emails to all the locations I can associated to this business without any reply. I hope someone can get them to ship all the product they received our hard earned $ for.

  • sydney

    Has anyone checked the website OutdoorOutlet.net? It looks very similar to outdoors online.. I emailed them and they said it’s no connection between the two. I just purchased a yeti cup but will probably cancel if Outdoor Outlet has fake Yetis as some of you are saying.

    • Lisa Deak

      I just ordered from OutdoorOutlet,net, too and I am freaking out. I always check the BBB before I order anything online but this was an impulse buy because of the price. So silly of me. Let me know if have any issues with yours. I will be so upset if it is fake.

  • Linette Grider

    I placed an order on 11/4/2016 for two I received one a week before Christmas and the other one I still have not received and am getting no where trying to get in touch with anyone to find out where it is or to get a refund.

  • Krysten Powers

    I placed an order for 1 Yeti Rambler tumbler and an extra lid on Dec. 27, 2016. I received the lid 2 weeks later, and never received the tumbler. I’ve tried to contact their customer support at least have a dozen times, and never have been able to speak to anyone. At this point I just figure I’m out $30.00.

  • Martha Sherman

    I placed an order on Dec 30th for 2 lids and a cup handle. Money was charged and taken from my paypal account and still no merchandise. I have numerous emails from customer service stating that my order is in line for shipment and yet no merchandise.

  • Lori Platzer

    I ordered a Yeti Colster Powder Coated Can Koozie on November 30th, along with four other items. Two of the items arrived very quickly. The other two took a long time and involved a number of conversations with customer service. I have yet to received the can koozie. Even after several people at customer service told me they would personally see that it was sent. I am no longer able to find any type of link to get in touch with customer service through online chat (which I was using prior). I have tried emails and telephone messages as well, with no results. How does a person go about becoming a part of the BBB investigation to potentially get my money back?

  • Mary Railey

    Sounds like I’m in the same boat as everyone else. I ordered, 39oz handle, 30oz leakproof lid and purple 39oz Yeti cup back in Dec. 2016! Have so many emails to them its scarey. They keep putting me off by saying they will reply in 24 hrs. This last one I got said case was closed and is certainly not! No way. I never received any of these items, but they sure took money out of my account right away.

  • tomi

    if i ordered stuff and never recieved it how do we file a complaint

    • Michelle

      I am wondering the same thing! I placed an order and I received one item from my order, but that’s it.

  • Bobby Hamilton

    I order a purple yeti cup.payed $32.00 and did not get it..so much lying.grom campfishingoutlet.com I order it it December on cup I was scam I can’t afford those lose money like that.

  • Yuvonne Martin

    This is a horrible company! Do not order from it if you expect to ever get your yetis or any other product!! Since October 2016, I still haven not received my entire order. Every communication, when I did get one, was vague or assuring my yetis (8) were on the way. These were for Christmas presents. I had to buy locally and paid more. Out a lot of money And had lots of frustration and stress!Out over $350.

  • rob kettenring

    ramblersale.com

    Hey Rob,

    Thanks for reaching out to YETI Coolers! That website is not associated with us nor can I be certain whether or not they have authentic YETI products. Our Brand Protection team is working on getting this site taken down. If you would like to purchase online I would recommend shopping at YETI.com. Please let me know if you have any further questions. Have a great day!

    Best Regards,

    Kori C
    The YETI Outfitters
    512.394.9384
    customerservice@yeti.com
    yeti.com

    • Rob Kettenring

      They also have a new site
      http://www.ramblerdeal.com
      Do not purchase through either of these websites. The company admitted to me via email, “They are high quality, though not original”

  • Ashley Dangerfield

    I ordered the pink camo tumbler in February 2017. Transaction went thru, they emailed me a order confirmation but never got a shipping confirmation email. I emailed them SEVERAL times. Finally, 2 months later, I got a response from someone named “Charlie” and was told my cup was on back order and it would be shipped out that week. Never received it. I have sent probably close to 15 emails over the last 5 months. NOTHING. I am pissed. I have been telling them I want my money back but I’ll probably never see that $30 again.

  • Amanda Frazier

    Here is my conversation via email with this company…No they are not the real Yeti. Other customers may not have a real Yeti and so they don’t know the difference. I have several Yeti cups and a brand new Yeti cup I just bought. The packaging is the same, however yours is 1/2 the weight of the REAL yet. If you push on the side of the REAL Yeti, it doesn’t give. When you push on the side of your copy cat Yeti, it goes in and out. Your cup is a copy cat of the Yeti and such poor quality, they were ALL dented when I received them as you can see from the pictures I sent you. Please tell me the address to return them and I want a full refund and shipping label to send them back to you.

    Amanda Frazier

    On Aug 11, 2017, at 7:45 PM, “yeti-support@customerservices.vip” wrote:

    hi
    sorry to hear that. but we would like to tell you that the cup is the real. most of the cuctomer like the cup.

    yeti-support@customerservices.vip

    From: Amanda frazier
    Date: 2017-08-11 11:48
    To: yeti-support
    Subject: Refund
    I ordered 3 of these! They all come dented and they are NOT Yeti!! They look like Yeti but they are NOT Yeti. They are made in China!! You can push the sides of the cup! You can’t do that with a Yeti!!! I want to return them for a FULL refund and you will need to pay the shipping as they are not what you say they are. This is the 3rd time I have emailed you! Please respond with a address of where to send them back and the pre paid postage

    Amanda Frazier

    Amanda Frazier

  • Amanda Frazier

    I have pictures of the cups and the packing they come in along with their shipping label. It won’t let me post pics here. I don’t know if I can get my money back though:( can we file with the attorney general as well?